Terms of service

Loom Jewels – Terms & Conditions

Welcome to Loom Jewels — where timeless craftsmanship meets modern elegance. Our collection of rings and bracelets is designed to elevate everyday style and celebrate meaningful moments.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Loom Jewels customer.

1. Definitions

Consumer: An individual purchasing for personal, non-commercial use.
Distance Contract: A transaction completed online via our website.
Durable Medium: Any format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Loom Jewels website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: PANSERVIX LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration Number: 79776315

4. Our Offer

At Loom Jewels, we are committed to:

  • Offering carefully curated rings, bracelets, and fine jewelry pieces
  • Providing accurate product descriptions and high-quality images
  • Displaying transparent pricing, including taxes and shipping costs at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party providers

Loom Jewels reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Loom Jewels reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Warranty

Each Loom Jewels piece is quality-checked before dispatch.

Please note:

  • Product images aim to reflect the item as accurately as possible; slight variations may occur due to lighting, screen settings, or handcrafted details
  • Jewelry may naturally show minor variations in finish, color tone, or texture

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Normal wear and tear (scratches, fading, tarnishing over time)
  • Improper use, mishandling, or exposure to chemicals, water, or perfumes
  • Damage caused by impact, accidents, or incorrect storage

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on destination
  • Customers will be notified of any delays or stock issues

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment methods

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days

Valid complaints may be resolved through replacement, repair, or refund depending on the situation.

13. Dispute Resolution

Loom Jewels aims to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Loom Jewels is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide greater protection.

16. Changes to Terms

Loom Jewels reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and will take effect immediately upon posting.